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Testimonials
6/30/2011
These folks made my day! My vintage 1950's Robertshaw stove had
worked great for years but suddenly the oven wasn't coming on. I brought
in the local appliance repairman but of course, he couldn't fix such an old
machine. He told me my thermostat was gone and good luck finding another
one.
I went to the web with only hope and did some research. Well--it did look
like there were a few companies out there that had parts or could rebuild parts.
It all looked terribly complicated but lucky for me I emailed JES Enterprises!
AJ asked me the best question though as soon as the process began, "What's the
problem with it?" In moments he diagnosed the real problem over the
phone--helped me reset the automatic pilot and saved me weeks of shipping and
hundreds of dollars. THAT'S GOOD SERVICE!! Thank you JES
Enterprises--that's how to build brand loyalty. Next time I
have a problem and money has to be spent it will be spent with these guys!
6/21/2011
We recently had the pleasure of using this company. From beginning to end, they
were helpful, knowledgeable, efficient and very responsive to our questions. We
have an O'Keefe and Merritt stove that needed a part refurbished and by
following their easy directions, we now have the part in place. We cannot be
happier!
The turn-a-round time on receiving the part was amazing! Since we fixed this
problem we now want to upgrade some other things that can use updating. They
readily have a link set up in order to help us know what we need to do, it's the
"How To" link. We were very impressed and highly recommend their services! You
will be happy you did!
6/30/2011
Getting an old stove up and running can be incredibly expensive - yet there have
been no improvements in the last sixty years over the old O'Keefe Merritt,
Chambers, Tappan and Wedgewood stoves of the 40's and 50's. They are
solid, beautiful, USA-made and a pleasure to cook on. But it's almost impossible
to find the parts or repair people that can work on them when something finally
breaks. JES is the business to go to for for parts and advice on how to fix and
maintain these stoves. I was able have my thermostat rebuilt by JES and buy a
rebuilt safety valve from them. I was able to install them both myself.
The parts arrived within 2 days. JES gave me specific, easy-to-follow
instructions and, when I had some problems with the safety valve installation,
they promptly responded by phone and email. The problem was solved within the
hour. (Turns out the problem was me not the part.) My O'Keefe Merritt now works
like it's brand new. I have never had a better stove.
February 23, 2010 I
don't know if you'll remember be but you guys sold me a thermostat for my gas
oven back in November. I live in Brooklyn, NY and my wife and I were supposed to
host Thanksgiving dinner at our place for a big group of friends and family.
When the stove gave out just two weeks before the big day I figured we were sunk
and we started making arrangements to cook the different dishes at the homes of
our family and friends. This was our only hope. Here in NYC people don't
generally have cars so we planned to haul cooked turkeys and pies and stuffing
on subways, buses and cabs to pull the feast together.
Luckily, your parts and expertise arrived just in time and I was able to fix and
adjust the oven just a day before the gathering. The oven works better than it
ever has, and we were able to do all the cooking here at home and host great
Thanksgiving.
When I started my research into parts for this stove I really thought it was
hopeless but you guys came through with the right part and, unbelievably, at the
right time.
Thank you so very much. You guys are not only knowledgeable and helpful but
friendly and expeditious and well. Could NOT have done it without you.
Best Wishes,
Al Huckabee
Brooklyn, NY |
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