TERMS and Conditions
Please ready all terms carefully below.
Sales Tax will be applied to all California orders.
Insurance Coverage or
Signature Confirmation Delivery available upon request.
Not liable or responsible for any damage or delays due
to shipper.
No replacement or refund on any item that has been
lost or recorded as Delivered by carrier.
You need a qualified tech to analyze the
issue, install and adjust parts. We supply parts, services and printed
information only and cannot assist a non-licensed person over the phone
installing parts. It is imperative you hire a qualified, licensed
service technician to diagnose your stoves problem
first as we cannot diagnose mechanical problems over the
telephone.
If you or the service person you hire makes an incorrect
analysis we are not responsible in any way to rectify their mistakes and
will not refund the cost of parts or service that we performed. We work
from diagnosis you supply as we are not there in person. Shipping
is non-refundable for any order.
All warranties on thermostats or safety valves start
from the day the customer receives the order regardless of when the unit
is installed.
From the day you receive your thermostat, safety valves,
pilots, safety systems, minipilots, combination pilots or electrical
parts you or your service technician have 30 days to install the parts
and contact us immediately if you should have any concerns. Warranty
does not cover items that are damaged by tinkering. If Factory Settings
are altered customer is responsible for recalibration or repair cost
plus shipping.
Return postage of any part and installation cost for
any service technician hired is not covered by J.E.S. Enterprises, Inc.
That is the customers choice and responsibility. No returns or exchanges
on any parts without first sending the required e-mail pictures to:
toac@sbcglobal.net
All sales final - No return or refund on stove
insulation that is custom cut to a customers order via telephone or by
email.
There is no refund nor replacement on: any
safety valve order, convertible gas regulator for Propane/Natural Gas, thermostat rebuilding orders or thermostat exchanges, custom fabricated
safety systems, pilot assemblies, minipilots, combination
pilot replacements, electric elements or specific rebuild orders for your stove. All work
is custom to each individual order. Warranty is according to the
specific stove part.
Block Off Kits for thermostats - We loan our
Block Off Kits when they
are in stock. There is a $45.00 deposit
the customer needs to place on
it before we lend it out. This is a
refundable deposit as long as all
parts are sent back in good condtion for
the next customer. The only
expense to the customer to borrow the
unit is postage. Please be aware
we DO NOT send Block Off Kits out unless
we have a thermostat order
from you. Once a Block Off kit is
ordered WITH a thermostat order .
Once the Block Off kit is sent out the
thermostat order cannot be
cancelled. Make sure to keep your
tracking number when you return the
block off kit so we can make the refund.
No refund will be made unless
you can supply the tracking number as
proof it was mailed back to us.
All sales final - no refund nor replacement on rebuilt
or new electrical parts or elements due to damage from a malfunctioning
appliance that caused the replacement part to arc and burn out.
This includes all electric element orders or electric parts units.
All sales final on:
PDF files, printed materials and electrical parts, used parts and
services.
No Return if replacement parts have been damaged or worn
without authorization.
25% Restocking fee will be charged on new or rebuilt parts
if you have received written authorization from J.E.S. Enterprises, Inc.
to return the merchandise. The product(s) returned must be in
original condition. New or rebuilt thermostats , safety valves or carbon rod regulators
are excluded from return as they are covered by a stated warranty. Shipping is nonrefundable. **All
Credits Must Be Used Within 6 months from issue date or they will be
void.
25% Processing fees will be
charged on all cancelled orders + loss of postage fees. This covers time
to prepare individual orders, ship it out promptly and to restock an
item. *In the event parts are not able to be found, manufactured or have
been discontinued and we cannot complete restoration of any
thermostat, safety valve, element or any other range part that was sent
in to us, we will refund your payment. This does not cover any service
tech fees you have incurred.
Returns for new, rebuilt or used
parts must be received within 30 days or no credit will be issued
unless it is a qualified return. Thermostats, safety valves and carbon rod
regulators are non returnable. To be a qualified return you must have
written authorization from J.E.S. Enterprises, Inc., before you return anything
otherwise it will be returned to you.
25% restocking fee will be
charged. Items are subject to inspection before eligible for full or
partial refund credit. No credit on any damaged non-useable items.
Shipping is non-refundable
on all orders unless stated.
We reserve the right to
refuse or cancel service or orders to anyone for
any reason not prohibited
by law without explanation.
Chargebacks: Customers must attempt to first get
written authorization from J.E.S. Enterprises, Inc, before merchandise
is returned so we can determine if the parts or service are under
warranty.
Not responsible for parts
or orders left after 30 days unless previously arranged.
J.E.S. Enterprises, Inc.reserves the right to keep and use all
testimonial e-mails, letters, and all correspondence for advertisements.
All testimonials posted are true and no party has been paid or
compensated to share their testimonial.
NOTE: We supply parts, service and stove publications however we are
unable to diagnose problems as we are not on site. The first step is to
have a stove tech or appliance service person examine the appliance or
part. Then, let us know exactly what you need so we can how we can help
to get your stove back up to speed asap.
Note: If you are a novice and do not understand how to work on your
stove you need to hire a service person to assist you. If you do not
have an antique stove tech in your area see the previous paragraph on
consultation services by phone or email.
Custom
Orders - There is no refund or return on custom manufactured orders like
oven and broiler elements and any gas related equipment orders. Please
be aware if you have had a custom order manufactured and need
clarification or a question please email: toac@sbcglobal.net before you
order.
Core Exchange Safety Valves
and Thermostats
- When you order a core exchange safety valve or thermostat the unit
that we are sending out has been built exclusively for your stove. There
is no refund or exchange once the unit has been custom built for you for
any reason except warranty service. We cannot analyze if your safety
valve or thermostat is bad without being in front of your stove. The
responsibility for that rests totally on the customer and their service
tech. We supply replacement parts, you get the analysis.
Parts From Outside Sources: If we are conducting a
parts search for you when we don't have it within our own stock please
understand we have no control over when parts are sold. If we contact
you and let you know the parts you need are available today it is best
to order right away. With closeout and discontinued secondary parts
sales there is no "hold" put on parts. All secondary parts are first
come; first serve.
TECHNICAL SERVICE HELP OVER THE PHONE OR BY EMAIL:
Service Techs are not on call or able to answer questions about your
order unless you have made a phone appointment for a specific day and
time and at least 48 hours ahead of time.
There is a service charge for all consultation that can be paid
for with credit card or Pay Pal. The cost is $75.00 per issue. Email :
toac@sbcglobal.net for further information
Prices subject to change without notice.
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